A: Adventist Risk Management handles claims proactively, while keeping in mind the importance of carefully documenting losses and resolving the claims properly for our customers. Every claim is unique, and the length of time it takes to resolve each one will depend mainly on the circumstances of the loss as well as how quickly information is provided to Adventist Risk Management and/or an assigned adjuster. The ability for Adventist Risk Management to reach someone from your church with authority to discuss the claim is essential.
The Claims Department issues an acknowledgement letter for each claim received. This letter includes the name and contact information of the claims adjuster. You may contact the claims adjuster to check the status of your claim. If you have not received an acknowledgement letter, it may have been sent to your Adventist institution depending on the type of coverage involved. Check with your conference or institution to determine if the claim was received by Adventist Risk Management, Inc.
If the letter is not with your institution, contact us at email@example.com